Return and Exchange Policy
At Saltie, we aim to provide you with premium products and a seamless shopping experience. If you are not fully satisfied with your purchase, we offer a return and exchange option as per the following terms:
Returns
1. Eligibility:
- Returns must be initiated within 7 days of receiving your order.
- Items must be in their original condition, unworn, unwashed, and with all tags and packaging intact.
2. Process:
- To initiate a return, email us at hello@clubsaltie.com with your order number, details of the product, and reason for the return.
- Once the return request is approved, you will receive instructions for returning the product.
Reverse pick-up is subject to the availability of the service in your area pincode. If the pin code is not serviceable, the package will have to be couriered from your end to the address provided to you.
- Quality Check: After we receive the returned item, it will undergo a quality check. Only items that meet our return criteria will be approved for a refund. If the item fails the quality check, it will be returned to you, and no refund will be provided.
- Approved returns will be refunded in the form of a Saltie Gift Card with a validity of 6 months from the date of issue. The gift card is non-refundable and can only be used at our online store.
3. Return Fee:
A nominal return fee of ₹150 will be deducted from your gift card amount.
Exchanges
- Exchanges are allowed within 7 days of receiving your order for size, color, or a different item of the same value, subject to availability.
- The item must meet the same eligibility criteria as outlined in the return policy.
- A shipping and handling charge of INR 150 will have to be borne by the customer to initiate the exchange service
Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Customized or personalized products.
- Items marked as “Final Sale.”
- Products damaged due to improper use or handling.
Other Conditions
- Saltie reserves the right to reject returns that do not comply with the policy.
- Shipping costs for returns are non-refundable.
- NOTE: We offer a 30-day review period for garment quality issues like colour bleeding, print cracks or finishing flaws. If reported within 30 days of purchase, we’ll arrange a pickup and resolve it. Requests after 30 days won’t be eligible for replacements or refunds.